Deactivating one computer user/adding another

Cheryl Thurman's Avatar

Cheryl Thurman

03 Nov, 2017 07:58 PM


I sent in a support request on this starting on 10/6/17 when it showed we were only using 4 licenses. Sent a following up on 10/19/17 - and have yet to receive a response. Now, we have been down on one license for a month that we are paying for, but could not access.

A quick response would be great appreciated... It is frustrating to be paying for a license we cannot access. Please contact me to get this issue resolved.

Many thanks,

Oct 19, 2017 @ 11:32 AM
License number: XXXXXXXXXXXXXXXX-W774

On October 6, I sent a support request , as we were only showing 4 licenses active. We are now showing 5 active licenses, but one user name is wrong. We have no idea on how the 5th license was propagated, but either way, it is incorrect.


We have been dead in the water now for 2 weeks unable to access a license for which we have paid for and need. If you could get this changed promptly, we sure would appreciate it! Thanks!


  1. jflood3 closed this discussion on 16 Aug, 2018 02:29 AM.

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