No Imagery

emoore's Avatar


23 Aug, 2017 12:37 PM

Ive been having an issue with all the basemap layers from A2E for the last 2 days. The application will spin and then the credits/watermark will show in the lower right corner in data view and layout view in ArcMap its like is connecting but no imagery is displayed. Even when I pan the map it spins like I'ts refreshing the data then the watermark shows but no imagery. I've cleared the IE cache, rebooted, etc... I've even reinstalled A2E twice on my machine with no luck.


A2E Version: 3.1.6151.18052
A2E Edition: Enterprise
Install Directory: C:\Program Files (x86)\Arc2Earth LLC\Arc2Earth\KMLExporter.dll
A2E Serial Number: ######################
A2E Data Services:
ArcGIS Version: 10.5.6491
MachineName: HDQEMOORE1
OSVersion: Microsoft Windows NT 6.1.7601 Service Pack 1
64Bit: True
DotNetVersion: 4.0.30319.42000
IEVersion: 11.0.9600.18763

KML Export: Unlimited
KML Import: Unlimited
Tile Export: 100,000,000

  1. Support Staff 1 Posted by jflood3 on 23 Aug, 2017 05:02 PM

    jflood3's Avatar

    we are working on the issue and will report back here when there is a fix ready

  2. jflood3 closed this discussion on 23 Aug, 2017 05:02 PM.

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