Need to change user on computer

Cheryl Thurman's Avatar

Cheryl Thurman

19 Oct, 2017 04:32 PM

License number: A2EV3CE-3612M-G5F3Y-KKVA-W774

On October 6, I sent a support request , as we were only showing 4 licenses active. We are now showing 5 active licenses, but one user name is wrong. We have no idea on how the 5th license was propagated, but either way, it is incorrect.

WE NEED TO CHANGE:
ARISTOTLE (hlward)

TO

ARISTOTLE (ewilliams)

We have been dead in the water now for 2 weeks unable to access a license for which we have paid for and need. If you could get this changed promptly, we sure would appreciate it! Thanks!

Cheryl

  1. jflood3 closed this discussion on 27 Nov, 2017 05:06 PM.

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