Change user on license - still waiting

Howard Ward's Avatar

Howard Ward

15 Nov, 2017 07:04 PM

Hello!

We are still waiting for help on changing users on our account. License number: A2EV3CE-3612M-G5F3Y-KKVA-W774

On October 6, I sent a support request , as we were only showing 4 licenses active. We are now showing 5 active licenses, but one user name is wrong. We have no idea on how the 5th license was propagated, but either way, it is incorrect.

WE NEED TO CHANGE:
ARISTOTLE (hlward)

TO

ARISTOTLE (ewilliams)

I sent in a support request on Oct 19 & Nov 3 as well. Please, please respond. This is critical to a project we are working on - as a fellow small business, I hope you understand how sitting a license idle for 6 weeks is not acceptable.

Many thanks,
Howard Ward

  1. Support Staff 1 Posted by jflood3 on 23 Nov, 2017 03:15 PM

    jflood3's Avatar

    Deactivated ARISTOTLE (hlward)

  2. jflood3 closed this discussion on 23 Nov, 2017 03:15 PM.

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