Licensing Issue and Renewal

Dakin Morrison's Avatar

Dakin Morrison

24 Jan, 2018 05:04 PM

I need help with a few things…
1. I am due to renew my Arc2Earth subscription (per the attached invoice record dated 1-26-2017). My paid invoice lists a Quantity of 3 - Basic Annual subscriptions at $590.00 each. My Arc2Earth online account does not support what is shown on my invoice. It shows a single subscription serial number that can be used on 1 computer. I need help getting all 3 of my paid licenses activated.
2. I need help structuring my subscription renewal. It seems that the pricing structure has changed dramatically. I also need help making sure that I get the 3 licenses that I pay for so I do not end up with the same problem as last year.
Is there someone I can talk to that can help me with this process?
Thank you,
Dakin Morrison

  1. Support Staff 1 Posted by jflood3 on 25 Jan, 2018 12:33 AM

    jflood3's Avatar

    Hi Dakin

    Yes, you are correct about the licenses. It was an issue on our end. We have extended you for 6 months at no charge for all three. At that time, you need to login an purchase the licenses needed.

  2. jflood3 closed this discussion on 25 Jan, 2018 12:33 AM.

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