Licenses have expired and nobody from Arc2Earth has gotten back to us.

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pd-admin

07 Aug, 2018 08:53 PM

We had five licenses expire on 7/25/2018 with no warning or notice. We have sent you two email. One on 7/25 and another on 7/27. Nobody from Arc2Earth has gotten back to us. Please contact us as soon as possible.

  1. Support Staff 1 Posted by jflood3 on 08 Aug, 2018 05:47 PM

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    What is your license number

  2. jflood3 closed this discussion on 08 Aug, 2018 05:47 PM.

  3. pd-admin re-opened this discussion on 08 Aug, 2018 06:00 PM

  4. 2 Posted by pd-admin on 08 Aug, 2018 06:00 PM

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    A2EV3CE-UW2D9-N1224-AJXM-W3N8

  5. 3 Posted by pd-admin on 09 Aug, 2018 01:38 PM

    pd-admin's Avatar

    jflood3, how long does it take for you guys to respond? It seems like it takes 3 days or longer for you to respond to a simple email. Is that normal?

  6. Support Staff 4 Posted by jflood3 on 09 Aug, 2018 09:36 PM

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    We changed our subscriptions and models back in September 2017. Please login as directed at that time to select a new subscription model.

    https://accounts.arc2earth.com/login

  7. jflood3 closed this discussion on 09 Aug, 2018 09:36 PM.

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