installation hangs on windows 7 64-bit
Y Burke
via web
I start the installation for Arc2Earth v3 on windows 7 64-bit install using Arcgis 10 desktop. Hangs on registering assemblies and goes no further.
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Support Staff 2 Posted by bFlood on 25 Jan, 2011 04:47 PM
thanks for screen grab
Does the RegAsm.exe file being used exist on your computer?
Do you have admin rights?
What happens when you run that command line manually with the /verbose switch?
3 Posted by Yvette Burke on 25 Jan, 2011 04:51 PM
Attached screen shot of cmd screen when I ran command - installation was still up
-----Original Message-----
From: bFlood [mailto:***@tenderapp.com]
Sent: Tuesday, January 25, 2011 10:48 AM
To: Yvette Burke
Subject: installation hangs on windows 7 64-bit [Problems]
Support Staff 4 Posted by bFlood on 25 Jan, 2011 04:53 PM
it doesn't look like you have admin rights on that machine. Arc2Earth requires admin rights for the install (so we can update the registry and register our app with ArcGIS)
cheers
brian
5 Posted by Yvette Burke on 25 Jan, 2011 04:54 PM
Regasm.exe exists
Yes I am signed on as admin and did run as admin for the install just to make sure
I did not run the command locally and if I do-- do you want me to cancel the installation first?
-----Original Message-----
From: bFlood [mailto:***@tenderapp.com]
Sent: Tuesday, January 25, 2011 10:48 AM
To: Yvette Burke
Subject: installation hangs on windows 7 64-bit [Problems]
6 Posted by Yvette Burke on 25 Jan, 2011 04:54 PM
If I am signed on as admin and use "run as admin" for the install -- how would I not have rights?
-----Original Message-----
From: bFlood [mailto:***@tenderapp.com]
Sent: Tuesday, January 25, 2011 10:54 AM
To: Yvette Burke
Subject: installation hangs on windows 7 64-bit [Problems]
7 Posted by Yvette Burke on 25 Jan, 2011 04:57 PM
Attached screen shot confirming admin rights
-----Original Message-----
From: bFlood [mailto:***@tenderapp.com]
Sent: Tuesday, January 25, 2011 10:54 AM
To: Yvette Burke
Subject: installation hangs on windows 7 64-bit [Problems]
Support Staff 8 Posted by bFlood on 25 Jan, 2011 05:06 PM
i would agree, I'm basing it on the error message from the command line screen you provided. You may be using Network Admin credentials versus Local ones, it's hard to say without knowing your computer/network are setup.
It could be some other issue with RegAsm (a Microsoft utility) but it's going to be hard to get A2E installed without it running successfully
9 Posted by Yvette Burke on 25 Jan, 2011 05:09 PM
We have the User account control thing turned on, because when you open regedit there is a prompt for user account control requiring you to answer yes. I assume that is why I am getting the error message on the command line.
-----Original Message-----
From: bFlood [mailto:***@tenderapp.com]
Sent: Tuesday, January 25, 2011 11:06 AM
To: Yvette Burke
Subject: installation hangs on windows 7 64-bit [Problems]
10 Posted by Yvette Burke on 25 Jan, 2011 05:14 PM
I had to disable user account control and reboot pc for the command line register to work.
-----Original Message-----
From: bFlood [mailto:***@tenderapp.com]
Sent: Tuesday, January 25, 2011 11:06 AM
To: Yvette Burke
Subject: installation hangs on windows 7 64-bit [Problems]
Support Staff 11 Posted by bFlood on 25 Jan, 2011 05:15 PM
I really don't know but it sounds like it's part of the problem. If that setting does require UI feedback for registry changes, it would explain why the installer is just hanging instead of terminating like what would happen if the user did not have admin rights
brian
12 Posted by Mark Entwistle on 17 Jul, 2011 09:45 AM
have the same problem on Windows 7 64bit. Did you ever find a solution to this?
There are 2 attachments. Number 1 is immediately before it hangs (after pressing continue)
Mark
13 Posted by ebuford on 18 Jul, 2011 08:53 PM
This afternoon, I encountered the same problem described by Mark E. I have attached text copy of what is shown under the "details" part of that memory access error message. This error did not occur on a 32-bit machine I installed it on earlier, but the A2E toolbars were not opening in ArcMap after an upgrade from build 3.0.4076.17110, so I was trying to install on a 64-bit workstation.
Ernie
Support Staff 14 Posted by bFlood on 20 Jul, 2011 11:51 AM
hello everyone
We are working on a permanent fix for this issue but in the mean time, you can roll back the Windows Updates that are preventing Arc2earth from working
http://help.arc2earth.com/help/kb/arc2earth-desktop/temporary-fix-f...
sorry for the problems
brian
15 Posted by dougis on 19 Oct, 2011 07:38 PM
I'm also having a problem installing to Window 7 64-bit. See screenshot.
When I followed your link above, it took me to the login screen and I logged in, but I didn't find the fix. Just recent discussions, which didn't include this one.
Support Staff 16 Posted by jflood3 on 07 Nov, 2011 07:47 PM
Please make sure you have downloaded the current installer. Only V3 is supported at this time
jflood3 closed this discussion on 07 Nov, 2011 07:47 PM.