can't install successfully

janette 's Avatar

janette

04 Feb, 2014 05:25 PM

Hi. I am getting a serial # error. i've tried unistalling and reinstalling but that does not solve the issue. here's the log:

Starting A2ELicense...
Arc2Earth Install Folder: C:\Program Files\Arc2Earth LLC\Arc2Earth
Arc2Earth Version: 3.1.4974.22660
DotNet Version: 2.0.50727.5472
IE Version: 9.0.8112.16526
ArcGIS Version: unknown
Windows Version: Microsoft Windows NT 6.1.7601 Service Pack 1
Windows CPU: 32bit
MachineName: SXL-CNU243B0W6
CurrentUser: SYSTEM
IsLocalAdmin: True
Step 1 - RegisterDotNet
RegAsm Exists (C:\Windows\Microsoft.NET\Framework\v2.0.50727\regasm.exe)
Main Assembly exists: C:\Program Files\Arc2Earth LLC\Arc2Earth\KMLExporter.dll
Calling RegAsm: "C:\Program Files\Arc2Earth LLC\Arc2Earth\KMLExporter.dll" /codebase /s
RegAsm Success: True (ExitCode: 0)
Step 2 - RegisterWithArcGIS
ESRIRegAsm exists: False C:\Program Files\Common Files\ArcGIS\bin\ESRIRegAsm.exe
KMLExporter.ecfg exists: True C:\Program Files\Arc2Earth LLC\Arc2Earth\KMLExporter.ecfg
Folder C:\Program Files\ArcGIS\Desktop10.2\bin\Configuration\CATID exists: False
Folder C:\Program Files\ArcGIS\Desktop10.1\bin\Configuration\CATID exists: False
Folder C:\Program Files\ArcGIS\Desktop10.0\bin\Configuration\CATID exists: False
Folder C:\Program Files\Common Files\ArcGIS\Desktop10.2\Configuration\CATID exists: False
Folder C:\Program Files\Common Files\ArcGIS\Desktop10.1\Configuration\CATID exists: False
Folder C:\Program Files\Common Files\ArcGIS\Desktop10.0\Configuration\CATID exists: False
Step 3 - CheckInternetConnection
Checking SystemWebProxy...
Test1 - WebClient connecting to http://www.google.com
Test2.a - IE connecting to http://apps.arc2earth.com
Test2.a - Success
Test2.b - WebClient connecting to http://apps.arc2earth.com
Test2.b - Success
Step 4 - ActivateLicense
CheckLicense result: Community

  1. 1 Posted by SWEENEY, JANETT... on 04 Feb, 2014 05:30 PM

    SWEENEY, JANETTE T's Avatar

    Please disregard my question. I realized that I need ArcGIS to be able to use this software.

    Thanks,

    -Janette

    -----Original Message-----
    From: Arc2Earth [mailto:[email blocked]]
    Sent: Tuesday, February 04, 2014 12:27 PM
    To: SWEENEY, JANETTE T
    Subject: Arc2Earth Support

    Hello janette !

    This is an automated response from Arc2Earth. Thank you very much for your inquiry.
    We try and respond to our support requests within a short time.

    We recommend that you include the following in your request to help us answer your question faster.

    Based on your request, we think you should check out the following articles in our FAQ:
      
      - "How do I install Arc2Earth" at http://help.arc2earth.com/help/kb/arc2earth-desktop/how-do-i-install-arc2earth
      
      - "Exporting Data" at http://help.arc2earth.com/help/kb/arc2earth-desktop/exporting-data
      
      - "Arc2Earth Licensing" at http://help.arc2earth.com/help/kb/arc2earth-desktop/arc2earth-licensing
      

    We'll send an email to you (at [email blocked]) when we update your request.
    Alternatively, you can keep track of this conversation at http://help.arc2earth.com/help/discussions/problems/5628-cant-install-successfully

    Thanks again!

    Arc2Earth Support

    [email blocked]
    http://www.arc2earth.com

  2. bFlood closed this discussion on 04 Feb, 2014 07:40 PM.

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