General FAQ

General FAQ

1. How do you Upgrade from V2.1
   We offer a 20% discount off the list price to existing Arc2Earth clients. Users who purchased Arc2Earth within 6 months of the launch of Arc2Earth V3 will receive a free upgrade. Existing customers will receive an email with instructions on how to upgrade too. See our sales page for more details.

2. I've upgraded from 2.x or Community Edition, how do I use the new Serial Number?
   On the A2E Help menu, click on Upgrade License. Fill in your new serial number and click ok. You should immediately be able to use the new limits and can verify this by going to Help->About and seeing which serial number is used

3. How do I know what has changed in the most recent Version?
   You can refer to the Change Log, it will be updated every time there is a new version of Arc2Earth

4. What version of ArcGIS do you support?
   We currently support ArcGIS 9.0, 9.1, 9.2, 9.3 and 9.3.1. It works with ArcView, ArcEditor and ArcInfo. We are working on supporting ArcGIS 10 (9.4) when it is released. More info here

5. Which version of Arc2Earth should I get?
   See this article

6. Do I need ArcGIS to use an Arc2Earth Cloud?
   Initially, yes you need a seat of ArcGIS Desktop to create and load your data into the cloud.

7. How do I download previous Arc2Earth versions?
   You can download the previous versions of Arc2Earth using the following links:
   Arc2Earth V1 Arc2Earth V2.1

8. How do I create my own Arc2Earth Cloud?
   Please refer to these articles: Creating a Cloud, Uploading Tiles Caches and Uploading Vector Layers

9. With the Map Tile Layer toolbar, how do I add my own tilesets?
   Please refer to this article

10. How do I use the A2EExporter command line?
    Please refer to this document. A new tutorial is coming soon as well.

11. Are there REST APIs for the Cloud?
    Yes, although they are a work in progress. The Datastore API is here, the Tileset API is here and the eventual ArcGIS Server emulator will follow a subset of this API

12. Where is the Debug Log?
    Please refer to this article

13. Can I upload data to a Cloud if I don't have ArcGIS?
    Yes, you can now use the Command Line to upload Datasources, Tilesets and Sites without having ArcGIS installed. See more here and here